THE FAQS

Here are our answers to the most frequently asked questions.

DO YOU GIVE DISCOUNTS?

We give occasional discounts to customers who sign up for our Newsletter.

HOW LONG DOES A DETAIL TAKE?

Since we have several detail options, detail completion time will vary:

  • Interior car details can take 3 to 4 hours
  • Exterior car details can take 3 to 4 hours
  • Full car details can take 5 to 6 hours
  • Ultimate car details (like The Yosemite Package) can take 7 to 8 hours

HOW LONG DO FULL SERVICE PACKAGES TAKE?

Our Full Service package completion time will vary based on the condition of your vehicle, but most packages take about 30 minutes.

ARE THERE FULL SERVICE MONTHLY PLANS?

There are no Full Service monthly payment plans at this time. But, if you are an Unlimited VIP member you may upgrade to an interior package at a discounted price. See greeter at our kiosk for more information.

DO YOU OFFER SENIOR CITIZEN DISCOUNTS?

Sorry, we do not currently offer discounts to senior citizens.

WHAT MATERIAL ARE THE WRAPS MADE OF IN THE WASH TUNNEL?

Our wash wraps are made of soft foam.

HOW DO I KNOW WHEN MY FULL SERVICE WASH IS COMPLETE?

One of our employees will come and let you know that your vehicle is ready. He or she will walk you to your car and make sure you are happy with the look of your vehicle.

DOES THE CAR LODGE WASH LODGE SELL AIR FRESHENERS?

We’re sorry, we do not sell air fresheners, but we will give you the choice of the scents we have available at the time of your car wash. We will apply the scent to your vehicle during your full service wash.

HOW TO CANCEL OR DOWNGRADE UNLIMITED MEMBERSHIP PLAN:

To cancel your membership please call the location you purchased your plan at and our awesome staff will assist you in canceling or downgrading. Because there are no contracts cancelations and downgrades are simple and hassle-free!

HOW TO MANAGE UNLIMITED MEMBERSHIP PLAN?

Unfortunately, unlimited plans are unable to be accessed or manage online but if you have questions about your plan, want to downgrade or cancel please call us instead of emailing.

DHOW TO SIGN UP FOR UNLIMITED MEMBERSHIP PLAN?

Signing up is easy, just visit your nearest CWL and our friendly greeters will get you set up with an RFID tag.

CAN I USE UNLIMITED MEMBERSHIP FOR MORE THAN ONE VEHICLE?

A single Unlimited membership comes with one RFID tag for that corresponding vehicle. That tag must stay on that vehicle and cannot be transferred to another one. If you have additional vehicles that you want on your plan you would need to register for a family plan where each vehicle is discounted.

CAN I SCHEDULE A FULL-SERVICE CLEANING?

Full-service cleanings are walk-in only and completed on a first come first serve basis. No reservations are required nor accepted.

WHAT IS THE DIFFERENT BETWEEN FULL SERVICE AND DETAIL CLEANINGS?

Full-service cleanings are considered maintenance clean, accept walk-ins and take less time whereas Detail services are a clean slate deep clean, require appointments, and also require more time to complete.

DO I NEED A DETAIL OR A FULL SERVICE (MAINTENANCE CLEAN)?

f you believe your vehicle requires a deep clean we suggest coming in for detail first and then maintaining that clean with our Full-Service packages over time.

WHAT IS PAINT CORRECTION?

Paint correction is restoring the vehicle's clear coat. This will allow the surface to be cleaned and washed properly.

WHAT IS POLY?

Poly is a conditioner to clean and protect.

DO I NEED A HAND WASH VS A TUNNEL WASH?

If you would like a deeper exterior clean to really get into those extra cracks and crevices especially if the vehicle has been parked for a while and is covered in debris.

HAVE MORE QUESTIONS?

Let us know how we can serve you better.
We'd love to hear from you!


INTERESTED IN UNLIMITED WASHES?

We have 3 differently monthly plans starting at $19.95 per month. Sign up for one of our plans and get as many washes as you want every month.